Installation Error Messages

90000
"Invalid license code."
Description:

The license code you have entered is not valid.
Solution:

  1. Make sure that everything is entered correctly.  The best thing to do would be to copy and paste the license code from your email to the License Code field.

  2. License codes are version specific. Make sure the software being installed is the same version as the license code received from Rocket Software.

  3. If you have an existing evaluation copy installed on your PC, or an evaluation copy that has expired on your PC, you must request a new license code.  The license code that was emailed to you at the time of download will not work in this situation.
90001
"Expired license code."
Description:

The license code you have entered has expired.
Solution:

  1. License codes are version specific. Make sure the software being installed is the same version as the license code received from Rocket Software.

  2. If you have an existing evaluation copy installed on your PC, or an evaluation copy that has expired on your PC, you must request a new license code.  The license code that was emailed to you at the time of download will not work in this situation.

  3. If you are a subscription customer, you may be attempting to enter a subscription license code that has already expired. Contact Your System Administrator to obtain a valid, non-expired license code.

  4. If the code is not expired, this error may still occur if the date on the workstation has been rolled forward. In this case the date on the workstation should be set to the current date.
90002
"Invalid license code. Version mismatch."
Description:

The license code you have entered is for a different version of PASSPORT than the one you have installed.
Solution:

License codes are version specific. Make sure the software being installed is the same version as the license code received from Rocket Software.
90003
"Setup has detected a previously installed subscription license of PASSPORT PC TO HOST. To continue, you must enter a valid license code issued by Rocket Software."
Description:

The PC where you are installing PASSPORT has had a subscription license installed on it before.
Solution:

  1. If you are an existing customer, contact your system administrator for your company's current subscription license code. License codes are version specific. Make sure the software being installed is the same version as the license code received from Rocket Software.

  2. If you are evaluating PASSPORT, you will need to contact Rocket Software to request a new license code.

  3. Make sure that everything is entered correctly.  The best thing to do would be to copy and paste the license code from your email to the License Code field.
90004
"Setup has detected a previously installed evaluation copy of PASSPORT PC TO HOST. The evaluation has been expired now. Please contact your Rocket Software sales representative to receive a new extension code."
Description:

The PC where you are installing PASSPORT has had an evaluation copy of PASSPORT installed on it before.
Solution:

  1. If you are an existing customer, contact your system administrator for your company's current license code. License codes are version specific. Make sure the software being installed is the same version as the license code received from Rocket Software.

  2. If you are evaluating PASSPORT, you will need to contact Rocket Software to request a new license code.

  3. Make sure that everything is entered correctly.  The best thing to do would be to copy and paste the license code from your email to the License Code field.