WEB TO HOST Server Error Messages

16301
Reject request: <command>
Description:

General rejection due to PASSPORT WEB TO HOST server exception
Solution:

Please submit a technical support request at:

Contact Your System Administrator

Include the error number and the full error text in your request.

 

 
16302
Exception:
Description:

General exception or data back from HTTP server not in PASSPORT WEB TO HOST format
Solution:

Please submit a technical support request at:

Contact Your System Administrator

Include the error number and the full error text in your request.
 

 
16307
Error reading the file: <filename>
Description:

The PASSPORT WEB TO HOST client was unable to read the referenced file
Solution:

  1. Check to make sure the file exists

  2. Make sure you have appropriate permissions to the file
 

 
16308
Error listing files: <dirname>
Description:

The PASSPORT WEB TO HOST client was unable to list the files contained in the referenced directory
Solution:

Make sure you have at least read permissions for the referenced directory
 

 
16310
No (file) name exists in the message!
Description:

The PASSPORT WEB TO HOST client has sent a message that requires a file name, and the file name was not passed to the server
Solution:

Please submit a technical support request at:

Contact Your System Administrator

Include the error number and the full error text in your request.
 

 
16320
Error creating the macro index file!
Description:

The PASSPORT WEB TO HOST client was unable to create the macro index file
Solution:

Make sure you have write permissions for the Eclient/<SessionEmulationType>/Macros directory
 

 
16321
Error reading the user index file!
Description:

The PASSPORT WEB TO HOST client was unable to read the user index file
Solution:

Make sure you have at least read permissions to the Eclient/Users directory
 

 
16325
No file extension in the message!
Description:

The PASSPORT WEB TO HOST client has sent a message referencing a file that does not include a file extension.
Solution:

Please submit a technical support request at:

Contact Your System Administrator

Include the error number and the full error text in your request.
 

 
16326
No section name in the message!
Description:

The PASSPORT WEB TO HOST client has sent a message that does not include the required section name
Solution:

Please submit a technical support request at:

Contact Your System Administrator

Include the error number and the full error text in your request.
 

 
16327
No client IP in the message!
Description:

The PASSPORT WEB TO HOST client has sent a message that does not include the required client IP
Solution:

Please submit a technical support request at:

Contact Your System Administrator

Include the error number and the full error text in your request.
 

 
16380
The number of PASSPORT WEB TO HOST licenses has been exceeded.
Please try again later or contact your site administrator.
Description:

There are no more licenses available on the PASSPORT WEB TO HOST server.
Solution:

You will have to wait until an existing license has been released or contact your site administrator so they can manually release a license for you.

Contact Your System Administrator
 

 
16381
Cannot launch PASSPORT WEB TO HOST session: <license_error>
Please contact your site administrator.
Description:

Possible license errors include:

  • No license code.

  • Invalid license code.

  • Expired license code.

  • License file is invalid.

  • License file cannot be found.

  • License file is read-only.
Solution:

  1. Make sure the license file exists and is not marked as read only

  2. Make sure the license code is valid and is not expired

  3. More Information
 

 
16390
Post Keep Alive: No license available!
Please contact your site administrator.
Description:

There are no more licenses available on the PASSPORT WEB TO HOST server.
Solution:

PASSPORT WEB TO HOST uses a Metering Timer Interval. Each PASSPORT WEB TO HOST client sends a request to the PASSPORT WEB TO HOST server component at each metering timer interval. This request is made to ensure that the client is licensed to use the software. This error indicates that there were no licenses available when this request was sent.

  1. Disconnect and reconnect your PASSPORT WEB TO HOST session

  2. When you reconnect, if you receive an error that the number of licenses has been exceeded, you will have to wait until an existing license has been released or contact your site administrator so they can manually release a license for you.

  3. Contact Your System Administrator
 

 
16391
Post Keep Alive: <license_error>
Please contact your site administrator.
Description:

Possible license errors include:

  • No license code.

  • Invalid license code.

  • Expired license code.

  • License file is invalid.

  • License file cannot be found.

  • License file is read-only.
Solution:

  1. Make sure the license file exists and is not marked as read only

  2. Make sure the license code is valid and is not expired

  3. More Information